Frequently Asked Questions

Everything you need to know about your Helsi experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Helsi, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we partner only with factories that guarantee fair wages and safe working conditions.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.